Top osTicket Alternatives for 2022

So, let’s explore the top alternatives to osTicket that are worthy of your attention.

Freshdesk

Freshdesk is one of the most popular osTicket alternatives available on the market today. Just like the osticket demo it has a demo as well. Therefore, with this tool, companies can extend their reach. As a result, they can do this with multi-channel support. So, they can also streamline day-to-day support operations. This can be done with automated tools. Hence it will increase productivity with gamification, and empower customers with self-service portals. Freshdesk’s built-in multi-channel support eliminates the need for agents to rely on different tools to support their customers. It is designed for team collaboration and effective ticket management. So, this tool makes it easy to resolve many tickets. With Freshdesk, you can:

  • Manage incoming support tickets. So, these could be from multiple channels using TeamInbox.
  • Use SLA management to set ticket response deadlines.
  • Discuss specific parts of the ticket with experts throughout the organization
  • Interact with multiple customers at the same time via live chat. Hence, protect your customer data with state-of-the-art data security

 Benefits of a fresh desk:

  •  Best-in-class workflow automation
  •  Modern and intuitive design
  •  Multiple integration options

 Freshdesk Disadvantages:

  • Unclear feature distribution across subscription plans
  • High price

Read more: Key Features of CRM

 The plan for the fresh desk is as follows.

  • Sprout: It is free for unlimited agents with email and social tickets
  • Blossom: $ 15 per user per month
  • Garden: $ 35 / user / month
  • Discount: $ 49 / user / month
  • Forest: $ 99 / user / month

Zendesk

Zendesk’s ticketing system presents all customer interactions with a dynamic interface for an efficient and seamless process. So, support agents can capture customer requests from almost any channel. Hence, they can use the customer’s ticket history to respond more quickly in the right context.

As a result, this software enables an advanced knowledge base collected by customer service over the years. So, companies can build help centers, online communities, and customer portals. Therefore, agents serve high-value customers, but basic questions can be forwarded to FAQs and self-help articles.

With Zendesk, you can:

  • Access the full customer context to provide a personalized experience
  • Providing 24×7 support across multiple channels
  • Set automation rules to improve workflows. Hence, increasing agent productivity.
  • Integrate with other business tools. As a result, it requires no code.
  • Providing on-the-go support with native Android and iOS apps

Benefits of Zendesk:

  • Customer support report card for tracking individual and team performance
  • Provides the ability to create an extensive knowledge base and community forums

 Zendesk Disadvantages:

  • Chat, Email, and Other Channels Are Managed Separately
  • There is no email automation feature for sharing automated emails

 The Zendesk plan is as follows:

  • Team: $ 49 / Agent / Month
  • Growth: $ 79 / Agent / Month
  • Professional: $ 99 / Agent / Month

Zoho Desk

Another free osTicket alternative is Zoho Desk. So, it provides analysis and reporting to support managers. Hence, this helps in identifying key agent performance issues, improving services, and making wise business decisions. 

Users can create a self-service portal for external customers and internal employees to find solutions. Therefore, the Zoho Desk mobile app allows you to manage hundreds of support tickets on the go. So, customer service agents can track ticket traffic and key metrics wherever they are.

With the Zoho Desk, you can:

  • Create a cross-branded help center for all customers
  • Manage your customers better with context AI called Zia
  • Build an online community of customers and prospects
  • Automatically notify customers and agents about notifications
  • Customize your help desk to match your brand with multiple branding features

 Zoho Desk Benefits:

  • Zoho Desk’s sophisticated AI automatically tags tickets to help you better understand your customers with sentiment analysis.
  • This tool can be easily integrated with Zoho CRM and other tools.

Disadvantages of Zoho Desk:

  • Zoho Desk does not provide an on-premises version
  • Configuration of some features (e.g., By Email branding, may take a relatively long time) 

Zoho Desk plans include:

  • Free: Permanent free plan limited to 3 agents
  • Default: $ 12 / agent / month
  • Professional: $ 20 / Agent / Month
  • Enterprise: $ 35 / Agent / Month

HubSpot Service Hub

HubSpot provides a conversation inbox. So, that allows you to connect your team’s email, live chat, Facebook Messenger, and more to one universal inbox. Therefore, this allows the entire team to manage and reply to all conversations in one place. So, you can keep your team organized and efficient by giving each user access to the right assets. Cloud Application Integration is key in the modern world.

With the HubSpot Service Hub, you can:

  • Automate ticket routing, escalation, and task creation processes to manage customer emails, chats from one Universal Inbox.
  • Measure customer satisfaction with the help of meaningful research
  • Use chatbots to improve the efficiency of live chat. 
  • Track service level agreements (SLAs) and manage SLA violations

HubSpot Benefits:

  • HubSpot’s Account Manager is extremely sensitive and offers support in 6 languages ​​(English, French, German, Japanese, Portuguese and Spanish). 
  • HubSpot comes with a mobile app that makes it easy for users to track their tickets on the go.

HubSpot Disadvantages:

  • Upgrading to one of the paid plans can quickly become expensive.
  • There is no ability to assign tickets based on agent workload automatically. 

HubSpot plans include:

  •  Starter: $ 45 / month (2 users)
  •  Professional: $ 360 / month (5 users)
  •  Enterprise: $ 1200 / month (10 users)

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