Does Using a VoIP Phone System for Business  Improve Communication of your Organization?

There has been an upsurge in the popularity of VoIP technology in the last couple of years. That’s because of its low cost, convenience, and value-added benefits compared to regular phone service. VoIP gives users the ability to make video calls and other forms of digital communication. It’s no wonder it’s fast becoming the communications technology of choice.

The technology enables people to make and receive calls over the internet instead of using more traditional phone systems. Therefore, many companies are providing a VoIP phone system.

Using VoIP services you can easily make your business more successful. These services are cost-efficient. In this world of coronavirus-related lockdowns and restrictions, such versatility advantage and ease of communications are more important than ever. Using the service of cloud PBX you can easily save the data on the cloud. Therefore, you don’t have to worry about data loss. Generally, VoIP centers focus on digitally transmitting communications as data packets via the internet. There are several ways this process can occur. Each has its level of complexity that impacts the ease of deployment and maintenance. To help you determine the best fit for your business, let’s take a close look at the different types of VoIP technology.

As a result, complex functionalities are now available at a fraction of the cost of earlier systems for businesses ranging from start-ups to multinational companies. So if you are bored of using an old office phone then you should switch to VoIP services.

How Does VoIP Phone System Work?

Essentially, VoIP replaces wires and phone lines with the internet. So, when you speak into a VoIP telephone, it converts your voice into data and then transmits it over the internet. Just like an email. Then, on the receiving end of your call, the information is converted back into your voice – clear as day and with no delay. But what’s more important than how it works, is knowing that it will always work. Thankfully, most VoIP problems can be fixed remotely and in a couple of minutes. There’s no need to shut down operations or call in an engineer. That means you can get back to business as usual.

The benefits of VOIP for businesses

There are a number of benefits to upgrading your landline to a virtual telephone system – and here we’ve listed just a few of the top reasons businesses make the switch to VoIP:


Legacy phone systems can be expensive. Many systems are limited to either 2 or 30 channels per circuit, making it very hard to scale up effectively. With a VoIP phone system, you can simply add more employees to the system when necessary.

More features

There is a whole range of features that are either not available or just too expensive on landline systems. Things like voicemail, email voicemail, and having on-hold music or a voice message of your choice.

Unified communications

It’s not just voice – but the integration of email, browsers, instant messaging, and call recording that make VoIP an attractive option for businesses, and remote workers.


Phones can be moved across the office with limited fuss. You can even travel with your phone number and this can be particularly useful if you prefer or have to work remotely. Therefore, instead of using an office phone, you can use VoIP services. 


For almost every business, a VoIP phone system will work out cheaper than an older system such as ISDN.  But don’t think of VoIP as ‘the cheap option – it’s of a much higher quality. 

Easier to Fix

Most VoIP-related issues can be fixed remotely and in a matter of minutes. There’s no need to shut down operations or call in an engineer.

Robust and Mature

It’s been around for decades and is now the method of choice for communicating during homeworking. Internet connectivity has taken some time to catch up with the technology, but with superfast internet capabilities, VoIP is an attractive option for SMEs. many companies are now using the Cloud PBX systems in their organization.

Great customer service

VoIP helps move calls seamlessly between users and offices and connect specialist advisers. Remote staff can use apps to connect back to their office phone and divert calls to mobiles or colleagues – or both. VoIP can also deliver voicemail as a playable email attachment.

Final Thoughts

Understandably, any recommendation that requires wholesale shifts in how companies conduct business sounds too risky. Considering a move to a VoIP phone system can be confusing with all of the services and features that are available. Sifting through pages of fine print doesn’t contribute to making the right decision either.


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